What are the delivery times?
All orders are shipped from our warehouse in Barcelona, Spain.
España Península: 1 business day
Islas Baleares, Portugal, France, Mónaco: 1-2 business days
Germany, Belgium, Italy, Netherlands, Czech Republic, Denmark, Austria: 2-3 business days
Rest of Europe: 3-5 business days
Which transport agency do we work with?
All our orders are shipped by GLS Services.
How can I track my order?
When your order is shipped you will receive an email from us as well as from GLS Services, where you will be provided with the tracking number.
Click here if you want to track your order.
If you do not have any order information, please send an email to email@example.com.
How can I make a return?
To proceed with a return you must write an email to firstname.lastname@example.org
Please include the following information to facilitate the process:
-In the subject line indicate your order number.
-In the message indicate your name and surname and the reason for the return.
The requirements to make a return are the following:
-That no more than 14 working days have passed since you received the product.
-That there is no material damage.
-The original packaging must be preserved.
Please note that you must send the product to Barcelona, where our warehouse is located.
We will respond within a maximum period of 24 working hours.
How do I get my money back?
You can make a product exchange, a gift card for the value of your order or a refund to your original payment method.
Product exchange: The new shipment will be free of charge.
Gift card: The gift card will have no expiry date, you can use it at your convenience.
Refund: You will be refunded the full amount excluding shipping. You will see it reflected in your account within 72 hours.
What is the warranty period?
The warranty on our products is 2 years.
What does the warranty cover?
- Factory defects
- Product abnormalities during the warranty period
- Unlikely damage during transport
- Quality problems
What are the uses of VAIROK Glasses?
From amateur to professional use, we sponsor elite athletes who compete with the same glasses that we sell to the general public.