Shipping and returns

Free shipping on orders over 60€.

All orders are shipped from our warehouse in Barcelona, Spain.
All our orders are shipped by GLS Services.

Spain Mainland: 1 working day
Balearic Islands: 2 working days
Canary Islands: 2-4 working days
Ceuta: 2-4 working days
Melilla: 2-4 working days
Portugal: 1-2 working days
France: 1-2 working days
Monaco: 1-2 working days
Germany: 2-3 working days
Belgium: 2-3 working days
Italy: 2-3 working days
Netherlands: 2-3 working days
Czech Republic: 2-3 working days
Denmark: 2-3 working days
Austria: 2-3 working days
Rest of Europe: 3-5 working days

When your order is shipped you will receive an email from us as well as from GLS Services, where you will be given a tracking number.
Click here if you want to track your order.

Every customer has 14 working days from the date of receipt to return the product.
The VAIROK guarantee is valid for 2 years.

How can I return a product?

To proceed with a return you must write an email to
Please include the following information to facilitate the process:
-In the subject of the email, please indicate your order number.
-In the message indicate your name and surname and the reason for the return.

The requirements to make a return are the following:
-That no more than 14 working days have passed since you received the product.
-That there is no material damage.
-The original packaging must be preserved.

Please note that you must send the product to Barcelona, where our warehouse is located.
We will respond within a maximum period of 24 working hours.

How can I be reimbursed?
You can exchange the product, receive a gift card for the value of your order or a refund to your original payment method.

Product exchange: The new shipment will be free of charge.
Gift card: The gift card will have no expiry date, you can use it at your convenience.
Refund: You will be refunded the full amount excluding shipping. You will see it reflected in your account within 72 hours.